FAQ

What is the quality of the products I'm getting? Will they last?

A triple yes. SKS Audio effect pedals are carefully designed in Australia and the parts are supplied by carefully selected vendors. As a finishing touch for guaranteeing your utmost pleasure, our effect pedals are manufactured in handpicked Chinese factories.


What payment methods do you accept?

For your maximum comfort, we accept Credit Card, PayPal payments, bank cheques, and postal money orders. Additionally, you can pay via internet transfer. See below for our bank details, please also keep in mind that all retail orders must be prepaid.

Direct Internet Bank Transfer

  • Bank Name: Suncorp Bank
  • BSB: 484 799
  • Account Number: 123701115
  • Account Name: SKS Audio Pty Ltd
Please email your confirmation of payment with your full name to info@sksaudio.com.au, all published prices including GST and in Australian Dollars.

What are your shipping rates?

We are keen on flat rates so we apply a flat shipping rate for our products. For local delivery in Australia or New Zealand, we have an AUD $9 shipping rate for packaging weight up to 3kg, and AUD $18 shipping rate for packaging weight between 3kg - 20kg.

If you are purchasing our products from another country, our global shipping rate is AUD $25.

Please note that if you order a bulk of products (more than 3 items), these might be charged with additional freight cost. On local scale, this cost would be AUD $9.


When can I expect to receive my order?

Delivery time will vary, depending on where you are located. Generally, you will receive your order 3 to 15 business days after placing it. From our side, we will take care to send it via our trusted couriers, Auspost and Airmail for overseas customers and ensure maximum security and quality of the delivery service.


Do you have a return policy?

We want you to feel happy with your purchase and delighted by our services. This is why we have employed a flexible approach towards returns and/or replacements of products you have purchased from SKS Audio.

  • If a product arrives damaged, we will take care of refunding your full expenses – including any applicable postage costs. We will substitute the damaged product with a new one at no additional costs.
  • If you have ordered a product and have received an effect pedal differing from your purchase, we will gladly exchange it. Again, we will cover any applicable postage costs and send you out the product of your choice at no additional costs.
  • If you have selected a wrong product, we will gladly exchange it. However, it should be returned in its original, undamaged packaging within a period of 14 days (from the customer receiving the order). In this case we will not cover any postage costs.

Please note that returned products should be boxed-up and should be in a good packaged condition with the postal address shown.


Do you have a warranty for your products?

Of course! Each and every one of our carefully designed and produced effect pedals comes with a 1 year free repair service from our side. Please note that the repair service is applicable only if there are no apparent misuses or damage caused by unnatural usage of the products.

You can also receive a lifetime repair service from SKS Audio against a small fee of (Please contact us for details)

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